The Value Summary solves two thorny problems of system-wide improvement:

1. Improvement work isn’t easy

Think about the all-too-common issues that plague project teams and health care in general: no clear goals, not understanding the root causes, etc. They’re real. In fact they’re so common, they’re not thought of as problems. It’s not enough to promise yourself to avoid these traps.

2. Engaging an organization isn’t easy

Once our large, matrixed academic health center became attentive, sharing and spreading improvement proved challenging. Attendance and an ever-shrinking pool of available time limited the impact of a traditional power-point report out.