The Value Summary is the currency of value improvement work at University of Utah Health. It creates a common improvement language through a one-page summary document. It visually guides the improver through our standardized improvement methodology while teaching improvement science principles in real time. The online Value Summary portal creates a forum to share and spread ideas and a path to earn maintenance of certification credit.
The Value Summary solves two thorny problems of system-wide improvement:
1. Improvement work isn’t easy
Think about the all-too-common issues that plague project teams and health care in general: no clear goals, not understanding the root causes, etc. They’re real. In fact they’re so common, they’re not thought of as problems. It’s not enough to promise yourself to avoid these traps.
2. Engaging an organization isn’t easy
Once our large, matrixed academic health center became attentive, sharing and spreading improvement proved challenging. Attendance and an ever-shrinking pool of available time limited the impact of a traditional power-point report out.